About Our Services
For your own benefit and protection, you should read About Our Services and Fees carefully before signing our Client Agreement. If you do not understand any point please ask for further information.
Whose products do we offer?
Insurance
We give advice in relation to contracts of insurance on the basis of an unlimited analysis of the market.
We give advice in relation to contracts of insurance from a limited number of insurers. We will provide the list of the insurers we offer insurance from upon request.
We give advice in relation to contracts of insurance from a single insurer.
What will you have to pay us for our services?
Insurance – The cost of our services
A Fee
No fee. We will receive a commission from the insurance company selected for life assurance & non-investment insurance.
Indemnity
If a fee for our services is to be deducted or a commission paid from a recommended product, should the product not proceed or be cancelled and this results in the non-payment of the fee or commission, the amount outstanding will be payable by you directly.
Treating Customers Fairly
We will always treat you fairly no matter what
One of the statutory objectives of the Financial Conduct Authority is that all firms must have regard to the information needs of its customers and treat their customers fairly. In addition, the Financial Conduct Authority has set out guidance on how firms can evidence that they are treating their customers fairly by way of ensuring that firms do not impose any barrier to customers making a complaint.
We seek to ensure that our handling of customer’s complaints meets these rules and expectations and are inherent within our processes and procedures.
You are advised that you can decide at any point during the investigation of your complaint to exercise your right to refer the matter to the Financial Ombudsman Service.
We seek to ensure that our handling of customer’s complaints meets these rules and expectations and are inherent within our processes and procedures.
You are advised that you can decide at any point during the investigation of your complaint to exercise your right to refer the matter to the Financial Ombudsman Service.
Complaints Procedure
What to do if you wish to make a complaint
If you feel there is an issue to be resolved please make us aware in the first instance and allow us the opportunity to provide or suggest a satisfactory remedy and to put matters right for you, our contact details are in the ‘Contact Us’ section.
In the unlikely circumstance that you feel you need to complain we have listed a complaints process leaflet with all the information, you would need For further information on how we can put things right please click on the link to see our Complaints Brochure.
In the unlikely circumstance that you feel you need to complain we have listed a complaints process leaflet with all the information, you would need For further information on how we can put things right please click on the link to see our Complaints Brochure.
In Partnership is the trading name of The On-Line Partnership Limited (reg no. 03926063)
which is authorised and regulated by the Financial Conduct Authority.
which is authorised and regulated by the Financial Conduct Authority.
143 Stratford Road,
Shirley, Solihull, B90 3AY
Tel: 0121 752 1530
Fax: 08450 737 221
Shirley, Solihull, B90 3AY
Tel: 0121 752 1530
Fax: 08450 737 221